Salon Etiquette

We are honored to have you in our Salon and strive to make all of our guest’s experiences professional, personable, and fun! Prior to your appointment, please take a few moments to review our policies. If you have any further questions, please feel free to call or text our Front Desk Staff at 585-244-0044. Thank you for thinking of us– we look forward to seeing you soon!

Booking Your Appointment

We aim for a seamless, efficient salon experience, and we believe that begins with booking your appointment. We are open 7 days a week to align with our guest’s varying schedules. We have a full support staff who are specially trained to help select the best day and time for your next visit.

For the very best scheduling of your ideal day and time, or with your preferred service provider, we strongly encourage pre-booking your appointments in advance or before you leave the salon.

We recognize that not all of our guests are operating on schedules that allow booking in advance, and we like to accommodate last-minute appointment requests or walk-in requests when we are able. Please don’t hesitate to ask! We also offer Online Appointment Scheduling for select services.

Please Note: pre-payment for service is required when scheduling appointments online. If your appointment needs to be rescheduled or canceled, a credit in the amount of the scheduled service will remain in your account to use towards future services. Refunds may be issued at the request of the guest within 24 hours after the scheduled appointment and can be processed over the phone or in person. For the protection of our guest’s privacy, credit card information is not stored in our database when scheduling appointments online.

If we are unable to see you immediately, we will be happy to book an appointment for you as soon as possible. Additionally, we offer guests who are unable to find their desired appointment day, time, or service provider the opportunity to be added to our Appointment Wait-List. We’ve found that given the ever-evolving nature of this industry, taking advantage of this option gives our guests a higher possibility of obtaining their ideal service time and provider.

Color services cannot be quoted over the phone. Quotes are available either through a scheduled consultation or at appointment time. In some cases, a deposit will be required. Vomor and Halo Services require a scheduled consultation. If you decide to move forward with scheduling the installation, a deposit will be required at that time.

 **Deposits are non-refundable.


We accept Cash, Visa, MasterCard, Discover, and American Express —Apple Pay is also available. We do not accept personal checks.

Gift Certificates are available for purchase, either in-salon or on our website. The value of the gift certificate may be redeemed for products or services and is non-transferable. Gift certificates are redeemable at Tru on Park only.

Prices are subject to change.

If you’ve received a promotional offer or discount card that you’d like to use for your appointment, let us know when making your appointment! Remember to bring any promo cards with you, too (if applicable) – they’re only valid when present. Additionally, any running Aveda promotions will be honored in the Salon.

First-time Guests are not required to show proof to receive the $20 off a service of $50 or more. Simply mention at checkout and we’ve got you covered!


As a courtesy to our guests, we send out confirmation messages for all appointments 48 hours prior. For your convenience, this confirmation may be made via e-mail or text message. We kindly ask that guests provide at least 24 hours’ notice before their scheduled time for canceling or rescheduling appointments.

Arriving for Your Appointment

Guests are encouraged to arrive 5 minutes prior to their appointment so that we can make you as comfortable as possible and attend to any needs you may have. For first–time guests, we have a brief mobile sign-in form and a salon tour we like to offer.


Street Parking is available in the area. Berkeley Plaza (located directly across the street) also offers paid parking through their designated App and Payment Portal.

If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our clientele, late arrivals may result in an abbreviated service time. If a guest is more than 10 minutes late, the appointment may need to be modified, or we may see if we have another service provider who can lend a hand. In rare cases, the appointment may need to be rescheduled.

Sometimes we may run a little behind, too. We truly respect our guests’ time, and we try to make sure this seldom happens. When it does, we will give you as much notice as possible!

Cancellations and No-Shows

If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is required. In the event that we don’t hear from you in time, or if a guest has reoccurring cancellations without proper notice, pre-payment for future services may be required at the discretion of the service provider.

We understand that things come up and emergencies arise. In the unfortunate event that one does, please allow as much notice as possible, and we will do our best to accommodate your situation.


We want each and every guest to absolutely love their hair. If for some reason you don’t, please give us a call and let us know! We will get in touch with your service provider to schedule a time for you to come in and let us see what we can do to make it right. Redo services are honored within the first two weeks after the original appointment was scheduled.

Alternative Stylists

Every once in a while, your preferred stylist may be unavailable due to conflicting availability, scheduled training and education opportunities, or participation in a designated event. We do our best to minimize any inconvenience when this happens by offering you an alternate stylist. Tru on Park is built on a culture of professionalism and teamwork, and it in no way hurts our feelings if you schedule with another stylist.


We love children — some of us even have our own, and we appreciate the fact that many of our guests want only the very best for their kids’ hair. However, our environment is not always conducive to small, unattended children due to our cozy and the presence of sharp/hot tools. As a courtesy to other salon guests and in our efforts to offer a stress-free, safe, and professional atmosphere, we ask that each guest provide responsible supervision to any accompanying children in the salon.

Cell Phones

Your cell phone is perfect for scrolling, showing inspirational photos of your desired look to your service provider, and even scheduling your next appointment. As a courtesy, please do remember to silence your ringers and speakers. To fully relax and communicate thoroughly with your service provider. Please minimize phone calls during your appointment.